Return & Refund

         1. The product must include the original tag, user manual, warranty card, and parts which must be kept with the product. 

         2. If the customer violated any condition, the authority reserves all the right to cancel the refund/exchange service against the specific product.

         3. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please send it right away with our delivery man.

We offer to take back the product from your doorstep into Dhaka metro. If doorstep is not possible please book your product by courier to our Office Address (37/2, Pritom Jaman Tower (Level-15), Bir Protik Gazi Dastagir Road, Purana Palton, Dhaka-1000, Bangladesh)

*** ‘‘Product Replacement” will not be covered if the product is burnt, damaged by a short circuit, broken by a customer, or damaged while in use by the customer.

Cancellation and Refund Policy

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Gazi Home Appliance support team can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped We do charge a delivery fee for canceling an order.

The refund process will be initiated after receiving the products from our warehouse. The refund process starts as per the following return type.

1. Refunds from Return- Processing time will be counted within 48 hours after receiving products
2.  If we approve your request from our end,  it takes an average of 8 -10 days for the    bank to process the transaction.

If your product is eligible for a refund, you can choose your preferred refund method based on the table below.

Warranty Policy

Purchasing a product covered by a warranty can help ensure your peace of mind. All of our customers will be entitled to get one year’s service including all spare parts from the date of invoice. Our warranty policy does not include damages or broken products by customers. Warranty service will cover all kinds of damage or be limited to specific defects. After one year customers will get after-sales service officially with payment.

• The servicing process may take 7-10 working days, depending on the product type.

• To claim warranty service customers must show proper documents like invoices, purchase orders, etc.

• Warranty policy will not be covered if you can’t install the product by proper guidelines
  
  

This warranty does not replace the guarantee, Which means that the customer can request to repair the product, or replace it if repair is not a viable option